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Peepultree Ventures
Enhancing User engagement that celebrates India's creativity and handmade creations.
The primary challenge was to design an e-commerce platform with a cultural impact that contributes to the preservation & promotion of local cultures and communities while providing an immersive experience for a global audience.
My Role
Assistant Manager User Experience
Devices
Mobile
Tools Used
Figma
My team and role at Peepultree
Peepultree is a Mumbai-based startup that celebrates creativity and handmade creations of India. I had the opportunity to work with a super talented team of 7 members .
Working as a solo designer on the team I performed:-
- UX Design Validation
- Market Research
- Brainstorming
- Defining visual language
- User flows
- Hi-fi prototypes
- Journey Mapping
- Voice of customers
THE PROBLEM
Consumers seek authentic, handcrafted products that reflect rich cultural heritage and unique craftsmanship.
The challenge was to cater to a growing demand for traditional and culturally significant artisanal products while ensuring easy accessibility and a seamless shopping experience for customers.
This market trend opened up significant opportunities for Peepultree to bridge the gap between skilled artisans and a global audience, tapping into the niche market of culturally conscious and quality-focused shoppers.
THE SOLUTION
We introduced an integrated e-commerce platform with a custom front end and Shopify backend to enhance user experience and streamline shopping...
In collaboration with my team, I did research and market analysis, endless brainstorming, creating a design system with interactive prototypes over many sleepless nights, and “you are doing great” type of client presentations, I designed an experience in the eccomerce market from scratch.
...and our users loved these products.
200+
accounts created in the first month after the launch
55% to 40%
reduction in bounce rate via A/B testing
20s to 1m
Increase in session length after improvements
THE PROCESS
By asking questions and discovering their answers is how we got to the final product.
RESEARCH STUDY
Understanding consumer preferences for handcrafted products
Co-founders say...
We have observed that customers highly value authenticity and cultural heritage in the products they purchase. Many are specifically looking for unique, handcrafted items that tell a story and reflect traditional craftsmanship.
Consumers say...
We want to feel a connection to the products we buy, knowing they are authentic and crafted with care. Having detailed information about the artisans & the cultural significance of the items enhances our shopping experience.
MARKET STUDY
Is the current market satisfying our user needs?
To understand the market gaps and opportunities, I researched various applications and extracted the top applications for review.
Personalized shopping experience
Interactive and engaging elements
Feedback highlighted the market gaps
Limited Product Range
Users felt the platform lacked a diverse selection of artisanal and handcrafted products from various cultural backgrounds.
​
Inadequate Personalization
The platform lacked options for personalized recommendations and tailored shopping experiences.
Lack of community engagement
The platform did not have features that fostered interaction & engagement among users & artisans.
And we saw it as our business opportunities...
1.
User Engagement
​
2.
Holistic Outcome
3.
Cultural Impact
IDEATION
Listing down ideas
Due to limited time, we empathized with the users by stepping into their shoes. Each team member at Peepultree had experience purchasing artisanal and handcrafted products online, so we leveraged our personal insights and expectations to brainstorm and list potential improvements.
We jotted down the ideas we had for improving the user's experience:
SOLUTION
Adding personalization & engagement features to the User flow
Customization
Various kind of filters to make customisation easy for users
Content Highlight
Audio is at center for quickest access , it gives the gist of story/article.
Content Highlight
Ticket is clearly visible to draw attention
And we found our one for all solution
1
Peepultree communicates product requirements to artisans.
2
Product journey
3
Discovery via geography & timeline
4
LHI Vertical
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Results
And clients liked what we produced...
200+
accounts created in the first month after the launch
55% to 40%
reduction in bounce rate via A/B testing
20s to 1m
Increase in session length after improvements
Thank You For Reading :)
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